Central 70 Globeville Elyria-Swansea Tolling Equity Program

Toll Credit Element Terms of Service Highlights

Program participants are required to agree to the terms of service and should read them before signing. The below information is included as a reference only for some, but not all, of the key elements.

TOPIC

WHAT YOU NEED TO KNOW

Account Activation and App Download

Once you receive the transponder and BancPass reload card, you MUST activate your account before driving in the Express Lanes. Instructions will be provided in the Welcome Packet. Download the BancPass app available on both Google and Apple app stores. This is the easiest way to manage and monitor your account. You will need your reload card to connect the app to your account.

Responsibility for Tolls and Other Charges

The vehicle owner is responsible for all tolls and fees incurred by using the Transponder and/or the BancPass Reload Card.

Transponder Responsibilities

If your transponder is lost or stolen, or you are selling your vehicle, you need to notify BancPass to deactivate the transponder. Otherwise, you will be liable for any toll charges and fines.

Account Management

It is your responsibility to manage your account. Your BancPass toll account can be replenished by using the BancPass reload card included with the transponder mailed to you. A $2 fee will apply to each cash or card-based reload transaction at a retail store, such as 7-Eleven’s across Denver (including Globeville and Elyria-Swansea). A $1 fee will apply for each card-based reload transaction done using the BancPass app or the BancPass website.

Account Deactivation

If your account goes negative, you must replenish your account within 30 calendar days to avoid your account being deactivated and removed from the program.

Disputes

If you wish to dispute a violation while your BancPass Account is active, you must contact BancPass and provide a copy of the invoice for consideration.

Account Closure

You can close your account at any time. Funds that have been added by CTIO will be returned to the program, and the remaining funds you have added will be returned to you. A $2 fee will be applied to all refunds. BancPass may also close your account if you violate any of the terms of service. Deleting the BancPass mobile app from your phone will not close your account.

If vehicles on the account do not register any trips in Express Lanes for a two-year period, then your account will be considered dormant and closed by PlusPass.

Your Contact Information

You must notify BancPass immediately of a changed phone number.